Customer Service Agent

Job Description

We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. There is the opportunity to advance into leadership as we grow.

Salary: $50,000

Commission: $10,000

Total Annual Starting Pay: $60,000

Company Vision Statement

To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry.

Mission Statement

To help our clients prepare for future financial hardship in the nicest way possible.

Core Values

Competitive - Never Settle

Humble - Always learning

Hungry - Never Satisfied

Accountable - True Ownership

Driven - Self-Motivated

Leadership - Rise Above

Teamwork - Share and Support

Integrity - Doing What’s Right

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Hands on Training
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction.

Onboarding customers by reviewing their new policy details

Saving customers that want to cancel

Fixing issues with customer applications

Participate in training sessions to enhance product knowledge and improve sales techniques.

Requirements

Familiarity with collaboration tools and CRM software is a plus.

Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently.

A proactive approach to problem-solving with a focus on delivering results.