Customer Service Agent Accounting
Key Responsibilities:
Answer inbound calls from clients using QuickBooks or Sage 50 for bookkeeping tasks.
Provide step-by-step guidance on how to use features such as invoicing, expense tracking, payroll, bank reconciliation, and financial reporting.
Assist users with troubleshooting errors, software installation, and account setup.
Clearly explain accounting principles related to bookkeeping processes.
Escalate complex technical issues to higher-level support teams or accounting specialists when necessary.
Maintain accurate logs of customer interactions using CRM and support ticket systems.
Stay updated on the latest features, updates, and best practices for QuickBooks and Sage 50.
Deliver outstanding customer service with professionalism, patience, and a problem-solving mindset.
Requirements
- Min. 3 CXC passes inclusive of English 3
- Working permit (for non nationals)
- Call center experience is a plus
- Must have a passion for customer care
- Must produce a police certificate of good character.
- Min. 1 year experience with QuickBooks or Sage 50