Customer Service Agent

Position: Customer Service Agent

Location: Rochester, NY or Painted Post, NY

Employment Type: Full time

Compensation: 22.00 – 32.00/hr.

Education: 2-year degree in business administration or related field is preferred; HSD/GED is required

Experience: 3+ years of experience in a manufacturing, service delivery, or customer-focused operations environment. Proficient in MS Office and ERP/CRM platforms. Strong organizational skills with sharp attention to detail. Ability to manage multiple deadlines in a fast-paced environment.

About This Opportunity:

The Customer Service Agent plays a key role in supporting Adaptec Solutions’ customers, sales teams, and operations by ensuring accurate order processing, timely communication, and a consistently elevated level of service. This position sits at the center of multiple workflows and is essential to delivering strong customer experience across spare parts, service parts, and Core Ops.

This is a high-volume, detail-driven role where accuracy, follow-through, and professionalism matter. You will join a team where your experience will help shape best practices, improve efficiency, and elevate how the customer service function operates across the organization.