Customer Service Agent
Posted
We are seeking a friendly, empathetic, and detail-oriented Customer Service Agent to join our dynamic call center team. In this role, you’ll be the first point of contact for our customers—providing top-tier service, resolving inquiries, and ensuring a positive customer experience with every call.
Key Responsibilities:
Answer incoming customer calls promptly and professionally.
Resolve product or service questions, concerns, or complaints.
Guide customers through basic troubleshooting steps or product use.
Document all interactions in the CRM system with accuracy.
Escalate complex issues to the appropriate departments when necessary.
Maintain up-to-date knowledge of products, services, and company policies.
Meet individual and team performance metrics (e.g., call resolution time, customer satisfaction scores).
Foster positive relationships with customers through clear and respectful communication.
Requirements
- Min 3 CXC passes inclusive of English 3
- Working permit (for non nationals)
- Call center experience is a plus
- Must have a passion for customer care
- Must produce a police certificate of good character.