CUSTOMER SERVICE AGENT

Customer Service Agent – Industrial Sales
Full-Time | Permanent | On-SiteSalary: $52,000 - $70,000 per year
Build Your Future With UsWe are looking for a Customer Service Agent – Industrial Sales to support our operations and contribute to achieving our performance objectives. If you are recognized for your attention to detail, problem-solving abilities, customer focus, and ability to thrive in a fast-paced environment, we would like to meet you.
Why Join Us?• Comprehensive group insurance coverage• Structured, collaborative, and supportive work environment• Opportunities for professional growth and development• Meaningful role with a direct impact on company performance• Involvement in continuous improvement initiatives• An additional full week off during the holiday season, beyond your regular vacation entitlement
Your RoleAs a Customer Service Agent, you will manage customer requests throughout the sales cycle. You will identify customer needs, provide product recommendations, and deliver outstanding service. You will build long-term relationships based on trust while ensuring efficient order processing, delivery coordination, and after-sales support.
Key Responsibilities
Customer Support & Sales Administration• Serve as the primary point of contact for industrial customers• Identify and respond to customer needs• Inform and advise customers on products and solutions• Enter, process, and follow up on customer orders• Prepare and process quotations• Obtain approval from the appropriate Account Manager for quotations exceeding $2,000
Administrative & Operational Support• Perform clerical and administrative tasks supporting sales and production activities• Direct customer inquiries and issues to the appropriate internal resources• Receive, document, and follow up on customer complaints and non-conformities• Provide coverage for other employees during vacations or absences when required
What We're Looking For• Strong communication skills with the ability to manage multiple communication channels and stakeholders• Excellent interpersonal skills, tact, and diplomacy• Resourceful, autonomous, and able to manage multiple priorities• Strong organizational skills and ability to perform under pressure• Proficiency in both metric and imperial measurement systems• Good computer skills, including Microsoft Office and Internet-based applications
Qualifications• Diploma or training in administration, sales, customer service, or a related field• 1-3 years of experience in sales, customer service, or a similar role• Knowledge of sales and customer service principles and techniques
A Team Where Your Impact MattersJoin a dedicated team where your contribution makes a difference every day. Your commitment to customer satisfaction and operational excellence will play a key role in our continued success.Apply today and become part of a team that values collaboration, service excellence, and continuous improvement.