Customer service agent / C1 English
Description
Customer Service Representative | C1 English Required
📍 On-site | Barranquilla & Cali
Are you passionate about delivering exceptional customer service and helping others find solutions?
We're looking for Customer Service Representatives with strong communication skills and advanced English proficiency to join a growing team supporting the healthcare industry in the United States.
What you'll do:
✅ Manage inbound and outbound communications via phone and email.
✅ Assist customers and service providers with inquiries and issue resolution.
✅ Follow up on claims, billing concerns, and customer requests.
✅ Maintain accurate documentation across internal systems.
✅ Collaborate with multiple teams to ensure an excellent customer experience.
What we're looking for:
✔ Minimum 1.5 years of experience handling calls and email tickets.
✔ English level C1 (mandatory).
✔ Strong communication and problem-solving skills.
✔ Comfortable working with computer systems and office tools.
✔ Healthcare or insurance experience is a plus, but not required.
Schedule:
🕒 Monday to Friday
Shifts scheduled within the time frame of 6:00 a.m. to 7:00 p.m., according to Colombian labor regulations.
Location:
📍 100% On-site