Customer Service Agent

Handles customer inquiries, complaints, and support requests through phone, Chat or email. Ensures customer satisfaction and resolves issues efficiently.

• Answer customer calls/messages

• Resolve issues and complaints

• Provide accurate information

• Process requests (refunds, orders, updates)

• Follow scripts and company policies

• Ensure customer satisfaction and follow-up

• Good communication skills

• Problem-solving ability

• Patience and empathy

• English level: B2

• Previous experience is a plus