Customer service agent - Chat - Work from home

💬✨ Provide customer support for Spotify users exclusively through chat-based interactions (no calls)
🔄💻 Handle up to 4 simultaneous asynchronous chats with efficiency and accuracy
🛠️🎧 Assist customers with accounts, subscriptions, billing, and basic technical issues
✍️😊 Deliver clear, friendly, and empathetic written communication aligned with brand tone
📊🚀 Meet performance metrics such as response time, resolution, and customer satisfaction
🗂️✔️ Document interactions properly and follow internal processes and guidelines
🏢🌿 Work under a hybrid model, attending the office once per month as scheduled

🎓 High school diploma or equivalent (required)
🌍 Advanced English level (B2+ or higher) with strong written communication skills
💬 Previous experience in customer service (chat or written support preferred)
✍️ Excellent grammar, spelling, and attention to detail
🔄 Ability to multitask and manage multiple chats simultaneously
🧠 Strong problem-solving and critical thinking skills
😊 Customer-focused mindset with empathy and professionalism
💻 Basic computer skills and ability to navigate multiple systems/tools
⏰ Availability to work rotational shifts and attend on-site once per month
🚀 Ability to adapt to a fast-paced, performance-driven environment

All your information will be kept confidential according to EEO guidelines.