Customer Service Agent

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing effective solutions, and ensuring a high standard of customer satisfaction across all communication channels.

Key Responsibilities:

• Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels.
• Assist customers with product information, specifications, availability, and purchasing inquiries.
• Follow up on orders, deliveries, exchanges, returns, and customer complaints.
• Provide accurate information regarding warranties, maintenance, and after-sales services.
• Resolve customer issues efficiently while maintaining a positive customer experience.
• Coordinate with internal departments to ensure timely resolution of customer requests.
• Maintain accurate records of customer interactions and follow up on pending cases.

Requirements

• Bachelor's degree in any discipline.
• 1–2 years of experience in Customer Service, preferably within e-commerce or retail.
• Excellent communication and interpersonal skills.
• Strong problem-solving and customer-handling abilities.
• Good command of English and Arabic.
• Ability to multitask and work in a fast-paced environment.
• Good computer skills; familiarity with CRM systems is a plus.
• Flexibility to work in shifts, if required.

Benefits

• Competitive salary package.
• Supportive and dynamic working environment.
• Opportunity for professional growth and development.