Customer Service Agent
Description
DATAMARK, Inc. is currently seeking a professional and experienced Customer Service Associate to join our team. As a leading provider of business process outsourcing solutions, DATAMARK helps organizations worldwide manage their operations more efficiently and effectively. The Customer Service Associates will play a crucial role in facilitating effective communication between Interpreters and customers.
- Determining the language needs of the caller
- Entering appropriate customer information as needed
- Accessing appropriate databases
- Quickly transferring calls to the appropriate staff member
- Providing additional assistance when needed
Requirements
- Excellent customer service, communication and interpersonal skills
- Ability to enter and access information using a computer terminal while responding to customer needs
- Excellent keyboarding skills
- Professionalism, accuracy and speed are essential
- Excellent command of the English Language – no other language skills are require
Location: Thane West
Job Type: Work from Home (Only candidates residing in Mumbai will be considered.)
Benefits
- Private Health Insurance
- Paid Time Off
- Work From Home
- Performance Bonus
As published by workable
First name, Last name, Email, Phone, NAME AS PER AADHAAR CARD, GENDER, CURRENT FLAT/HOUSE/WING NUMBER, CURRENT STREET/LOCALITY/AREA, CURRENT PINCODE, CURRENT COUNTRY, CURRENT STATE, CURRENT CITY, Resume, ARE YOU CURRENTLY A STUDENT? PLEASE DETAIL YOUR EDUCATION HISTORY IN THE NEXT QUESTION, GPA PERCENTAGE, DO YOU HAVE PREVIOUS WORK EXPERIENCE? PLEASE SPECIFY YOUR WORK HISTORY IN THE NEXT QUESTION, Experience, SPECIFY YOUR LANGUAGES SPOKEN, WHAT LANGUAGE WOULD YOU LIKE TO BE CONSIDERED FOR, NAME OF PROFESSIONAL REFERENCE, ORGANIZATION, DESIGNATION OF THE PROFESSIONAL REFERENCE, CONTACT NUMBER OF PROFESSIONAL REFERENCE, HAVE YOU WORKED FOR DATAMARK BEFORE?, IF YES TO THE PREVIOUS QUESTION, PLEASE ENTER YOUR FORMER EMPLOYEE ID, Do you have any relatives who are currently working at Datamark?, PERSONAL DOCUMENTS (EDUCATION DOCUMENTS, VOTER ID, ETC)