Customer Service Agent – French (6-Month Contract)

RHINOSHIELD is a global protective accessories brand serving customers through international e-commerce platforms. We are looking for a French-speaking Customer Service Agent to join us.

Committed to the philosophy of "solving problems at their root," delivering efficient, empathetic, and professional customer service solutions. Serving as a critical bridge between customers and internal teams to systematically transform frontline market feedback into actionable drivers for optimizing products and operational processes.

【General Responsibilities】
1.Provide written customer support for French-speaking markets. This position does not involve phone calls or face-to-face customer service.
2.Respond to customer inquiries regarding orders, products, and promotions.
3.Assist with returns, refunds, shipment tracking, and delivery-related issues.
4.Provide clear, professional, efficient, and empathetic solutions.
5.Work with the team to achieve key customer service performance indicators, including CSAT, FCR, QA, and FRT.
6.Collect and share customer feedback and recurring issues with relevant teams to support improvements in products, services, and customer service processes.
7.Use Zendesk, Shopify, and AI tools in your daily work.

Customer service experience is not required. Experience in e-commerce, retail, hospitality, consumer electronics, mobile accessories, or another customer-facing role is a plus.
Training will be provided to help you learn about our products, systems, and customer service processes.

【Job Requirements】
1. Holds a valid visa or work authorization for Taiwan.
Must be available for fixed-term, full-time employment for at least six months.
2. Fluent in French, with strong reading and writing skills
3. Able to communicate with teammates in basic English or Mandarin
4. Patient, responsible, adaptable, and willing to learn
5. Enjoys helping customers and solving problems