CUSTOMER SERVICE AGENT
JOB SUMMARY: Under the supervision of RFC Membership and Customer Service Supervisor or the RFC Manager. To be knowledgeable in all aspects of RFC operations and provide “outstanding" customer service. Perform extensive data entry. Should be able to record and relate details verbally and in written form. Must be able to deal with emergency situations. The H-F Park District’s mission statement is “to enhance the quality of life through diverse recreational opportunities, facilities and parks while caring for the environment”.
ESSENTIAL JOB RESPONSIBILITIES:
•Provide outstanding customer service to our internal and external guests by providing friendly, responsive, courteous and helpful service.
•Greet members and guests as they enter and exit the facility
•Ability to multi-task.
•Responsible for accurately processing all computer transactions in a timely manner
•Answer all telephone calls within three rings and properly direct all messages
•Is knowledgeable of all club activities/programs and able to inform all members and guests of such
•Must be able to enforce all policies, rules and regulations.
•After training, should be competent in the park districts software programs.
•Work a minimum of two shifts each week.
•Have a clean, neat appearance at all times. Must wear Club uniform.
•Assist co-workers in all areas of RFC when needed.
•Discuss club member concerns with RFC Membership and Customer Service Supervisor or the RFC Manager.
•Handle an accident/incident; and complete Accident/Incident form.
•Become familiar with park district facilities and activities offered by the park district.
•Attend scheduled Welcome Center meetings.
•Ability to give tours and assist with selling memberships.
•Support the Membership and Customer Service Supervisor with facility and locker rentals.
•Support the Membership and Customer Service Supervisor by contacting customers regarding outstanding balances, payment options, and deadlines, accurately documenting all interactions, and maintaining confidentiality while delivering high-quality customer service.
•Adheres to the policies and procedures as outlined in the Safety Manual, Policy & Procedure handbook and Employee Manual.
•Other related job duties as assigned.
COGNITIVE SKILLS REQUIRED:
•Ability to provide great customer service, make decisions, multi-task, solve problems, handle emergencies, remember park district features, policies, and be able to relate them to members.