Customer Service Agent II - Logistics

Customer Service agents utilize their communication skills and industry knowledge to ensure our customers supply chain runs efficiently. They build relationships with customers and collaborate with internal teams, carriers and network partners to resolve logistical challenges.

Pay & Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401k + 4% Company Match
• Vacation, Sick Pay + Holidays
• Employee Assistance Program
• Monthly Team Lunches
• Wellness Program

The starting pay for this position is expected to be $25 to $27 per hour. Exact compensation is based on skills, experience, education, and location.

The required shift is: 8:00am - 4:30pm Monday - Friday

On-site, 5 days per week in Milpitas, CA

Customer Service Agent II Job Duties

• Assists in logistics and transportation arrangements; receiving and order processing, cycle counting, transportation bookings, and establishing delivery schedules with carriers and vendors.
• Utilizes their customer service knowledge and experience to proactively update the customer and address questions regarding the status of their receipts, orders, inventory, and shipments.
• Navigates Salesforce to manage case requests through closure. Utilizes Salesforce process review tool to monitor service failures and provide root cause.
• Manages incoming emails, messages, calls – solving customer issues.
• Manages and retains documentation through Warehouse Management (WMS) and Salesforce tools.
• Ensures customer satisfaction by providing professional customer support, utilizing positivity and empathy.
• Creates receipts and orders within the WMS and distributes to the warehouse(s) for processing.
• Creates packing lists, invoices, transportation documents and other documents associated with receiving, inventory control, and shipping.
• Gathers data and updates performance reports, communicates with customer as requested.