Customer Service Agent – Italian & English | Fashion & Footwear

Location: Madrid (On-site – Puerta de Toledo / Pirámides area) Company: Foundever® Working hours: Full-time | 39 hours/week Salary: €1,635.33 gross/month Contract: Fixed-term contract (3 months) Start date: ASAP About the role Would you like to work for a prestigious international retail brand in the fashion and footwear sector? We are looking for a native or bilingual Italian speaker with a high level of English to join our customer service team in Madrid. You will support customers via phone, chat, and email, handling questions, issues, and feedback related to products and orders. Key responsibilities ·Handle customer inquiries via phone, chat, and email ·Manage orders, deliveries, invoices, and claims ·Provide high-quality customer service and ensure customer satisfaction ·Perform back-office and administrative tasks related to customer support What we are looking for ·Native or bilingual level of Italian ·Advanced level of English (minimum C1) ·Previous experience in customer service or call center environments ·Strong communication and organizational skills ·Residence in Madrid or willingness to relocate Training ·Paid training included in the contract ·Duration: 5 days ·Schedule: from 9:00 to 18:00 What we offer ·Salary of €1,635.33 gross per month ·3-month temporary contract ·Working hours from Monday to Friday, 09:00–18:00 (public holidays included) ·On-site work at our Madrid hub ·International, dynamic, and professional work environment ·Real opportunities for professional growth Additional benefits ·Bring a Friend program with financial rewards ·Language courses (German, French, and more) ·Free gym access ·Terrace with views over Madrid ·Weekly employee experience activities ·Exclusive discounts on technology, fashion, and other products At Foundever, we invest in you We support your training, work-life balance, and long-term development through our well-being programs: ·Move Well: fitness routines and healthy habits ·Eat Well: nutrition tips, recipes, and guides ·Live Well: mindfulness, stress reduction, and mental health resources ·Do Well: social impact and community initiatives Create your best moments. Join the #FoundeverLife. Diversity & Inclusion Foundever is committed to equality, diversity, and inclusion, with zero tolerance for harassment or discrimination. We actively promote blind CV processes to ensure fair and inclusive recruitment.