Customer Service Agent - Italian Speaker
Posted
Location: Athens, Greece
Work Model: Remote
Schedule: 8 hours per day, 5 working days per week
We are building a Italian-speaking team in Athens, and we want people who enjoy helping others. Start date: 26 October 2026.
The team measures success by how well customers feel looked after, not only by how fast a case closes. You will adapt your tone to each person, from a short, friendly reply to a longer, step-by-step explanation.
Your Responsibilities:
- Track your own quality scores and act on the feedback
- Keep case records accurate and up to date
- Stay calm and courteous with frustrated customers
- Keep customers informed about timescales and next steps
Requirements:
- Fluent Italian
- Good English for internal tools and written documentation
- Comfortable learning new internal systems quickly
- Basic computer skills and confidence with web-based tools
- Ability to stay organised when handling several cases at once
- A quiet workspace and a reliable internet connection for remote work
- Eligible to work in Greece (EU citizenship, a valid work permit, or a refugee protection certificate)
Everyone is welcome to apply, as we focus on skills and motivation. Apply below to get started.