Customer Service Agent - Rapid Resolution - Boozt

Customer Service Agent - Rapid Resolution - Boozt This website uses cookies to ensure you get the best experience. Boozt and our selected partners use cookies and similar technologies (together “cookies") that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies" at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. 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Join our vibrant, creative, and diverse team right in the heart of Copenhagen! Apply for this job Ready to be the Voice of Boozt? Join our Customer Service Rapid Resolution Team! Are you a quick-thinking, empathetic problem solver who thrives in a fast-paced environment? Do you love turning a customer's frustrating moment into an absolute win? If so, we want you on our Rapid Resolution Team! As a vital part of our front-line defense, you won't just be answering queries, you will be the voice, personality, and heart of Boozt across all our global markets. WHAT YOU WILL DO Master our live channels: Dive into the action via phone and chat, engaging directly with our customer. Become the ultimate expert: You’ll handle a dynamic variety of inquiries - from product details to shipping, payments, and exciting promotions. No two chats are ever the same! Deliver instant magic & take ownership: "Rapid Resolution" isn't just a name; it’s our mission. You’ll take full ownership of customer challenges, proactively hunting down solutions and ensuring a seamless, stress-free experience from the moment they order to the second it hits their doorstep. Be a process innovator: Your voice matters. You will actively look for ways to optimise our workflows and identify opportunities to elevate the customer experience to the next level. Champion the ultimate experience: Enhance standard customer service into an exceptional, world-class experience with every single interaction. YOUR PROFILE You are fluent in one or more of the following languages: Swedish, Danish, Finnish, Icelandic or German. You genuinely love communicating and take pride in expressing yourself clearly and engagingly, both in speech and writing. You are also fluent in English which is our corporate language. You thrive under pressure, bringing a calm, resourceful energy to fast-paced situations to deliver quick, precise, and personalised solutions. You have a knack for creating genuine, meaningful connections with both your teammates and our customers, consistently going above and beyond to make people feel valued. You already know what it takes to deliver great experiences, so previous background in the service or hospitality industry is highly valued. OUR OFFER This is a chance for you to join our vibrant Customer Service Team, an opportunity to grow and develop with one of the leading Nordic E-commerce companies. Your journey will begin with a comprehensive, structured training program designed to equip you with all the tools, knowledge, and confidence you need to crush your goals from day one. Full-time employment starting with a 3 month probation period. Working hours for the team is based on a rotating schedule of either 8:00-16:00 or 10:00-18:00, Monday through Friday. The start date will be 1st of September. You will join a big international team where we support and learn from each other, but most important of all - we have fun while doing so. We’re reviewing applications on an ongoing basis, so don’t wait - apply now! Last day to apply is August 3rd. Note! Only applications in English will be considered. The first step in the recruitment process includes two mandatory assessments (PI behavioural & cognitive). These assessments need to be completed before we can consider your application. We look forward to receiving your application! BOOZT PERKS Great personal and internal career development opportunities A culture built on our values of trust, freedom, and responsibility Driven and passionate international colleagues A generous employee discount Healthy and delicious breakfast and lunch, top-quality coffee, and fresh fruit available everyday In-house gym, onsite masseuse, and medical doctor An amazing HQ in central Copenhagen - the iconic, energy-efficient Krystallen building, recognized for its architectural design and sustainability. Enjoy breathtaking city views and much more! A LITTLE BIT ABOUT US We are one of the leading e-commerce players in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com. Headquartered in Copenhagen, with over 1,100 colleagues across Europe, tech hubs in Vilnius and Pozna , and a fully automated warehouse in Ängelholm, we create value for both consumers and brands while fostering diversity, inclusion, and innovation. Our team Customer Service Locations Employment type Full-time Seniority Entry level Why Boozt? Diversity Our innovative, fun and creative group represents 60+ nationalities, an average age of 31, and a 32/68 ratio of men/women. We are committed to recruiting the most qualified people independent of background or personal preferences. Starting your career with us means situating yourself in an international environment. Evolving technology Top performing web applications are a major focus for Boozt. We constantly embrace new e-commerce technology and proudly develop these systems in-house. A career at Boozt guarantees learning new skills in e-commerce and cutting-edge technology. Added perks We provide our employees the possibility to grow with us internally, and offer continuous training and development to equip our staff with the skills needed to be successful. Our work environment is flexible, we are a group of driven and passionate international colleagues, and our corporate language is English. We offer a generous employee discount, wellness allowance and sports activities, and we love celebrating milestones! Our Values TRUST! We trust our employees, which secures a positive environment supportive of personal and professional growth. FREEDOM! We give our employees freedom, which creates a culture encouraging initiative and new ways of thinking. RESPONSIBILITY! With freedom comes responsibility, which gives our employees the drive to achieve the greatest results. About Boozt We are the leading online department store in the Nordics. We offer our customers fashion, kids, sports, beauty, and home on Boozt.com and Booztlet.com. You can find our headquarters in the heart of Copenhagen, Denmark, a data science team in Aarhus, our tech offices in Vilnius, Lithuania, and Pozna , Poland, and our fully automated fulfilment centre in Ängelholm (home to the world’s largest AutoStore installation). Boozt consists of 1,100+ employees from more than 50 nationalities. We believe our diverse teams help us build an innovative and vibrant workplace. Would you like to join us on our exciting journey? Apply for this job Customer Service · Copenhagen HQ Customer Service Agent - Rapid Resolution Want to build your career with a fast-growing e-commerce powerhouse? Join our vibrant, creative, and diverse team right in the heart of Copenhagen! Loading application form Career site Locations Already working at Boozt ? Let’s recruit together and find your next colleague. @boozt.com Log in