Customer Service Agent - Remedy On-Call (Part Time)

Remedy On-Call is a 24/7 answering service that physician practices use to streamline their customer service.

The Customer Service Agent supporting our Remedy On-Call product provides top of the line customer support to our clients and their customers. This is a remote role that provides support over the phone via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail.

The hours for this position are weekend evenings (Fri 3 - 8 pm ET, Sat and Sun 10 am - 8 pm ET) or weekend days (Sat and Sun 7:30 am - 4 pm ET).

Essential Functions / Tasks / Duties / Responsibilities:

• Answer incoming client calls, take a message, and verify all of the information in the message is correct.
• Dispatch calls to the appropriate After-Hours Triage team or on-call provider for timely assistance
• Represent our customers professionally and provide courteous service during the incoming calls
• Utilize critical thinking, and problem solving skills to address client issues in the most efficient way possible