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Pacific Aviation

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Customer Service Agent SFO - Vietnamese/English Speakers

Pacific Aviation is hiring bilingual Airline Customer Service Agents fluent in Vietnamese and English to join our part-time team at San Francisco International Airport (SFO). If you’re passionate about helping others, thrive in international environments, and are ready to support airline operations with professionalism and warmth, we’d love to meet you.

With over 30 years of experience supporting the world’s leading airlines, Pacific Aviation is proud to offer a supportive, diverse, and growth-focused work environment.

What You’ll Do

  • Assist passengers at check-in, boarding gates, and arrival areas
  • Provide bilingual assistance to Vietnamese-speaking travelers (Mandarin is a plus)
  • Respond to inquiries and resolve passenger issues calmly and professionally
  • Collaborate with airline staff and team members to support safe and efficient flight operations
  • Verify documents and boarding information with care and accuracy
  • Maintain clear communication with passengers, coworkers, and supervisors
  • Deliver excellent service in a fast-paced international terminal

Requirements

What You Bring

  • Fluent in Vietnamese and English (required); Mandarin proficiency is a plus
  • Strong verbal communication and active listening skills
  • Positive, team-oriented attitude with a professional demeanor
  • Ability to stay calm under pressure and solve problems independently
  • Computer literacy and accurate data entry
  • Physical stamina to stand and walk for extended periods
  • Must attend 5 days of computer training
  • Legally authorized to work in the United States
  • Must pass a background check and drug test

Schedule

  • Must be available 4 days per week, including weekends and holidays
  • Shifts may vary (early mornings, afternoons, evenings, nights)

Benefits

  • Hourly Rate: $23.40 per hour
  • Fully Paid Medical, Dental, and Vision Insurance – for you and your dependents
  • 401(k) with company match
  • Paid Time Off (PTO)
  • Paid Training
  • Uniform Provided
  • Discounted BART Clipper card or employee parking permit
  • Referral Bonus
  • Cell Phone Plan Reimbursement
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What this application asks

workable

First name, Last name, Email, Headline, Phone, Address, Education, Experience, Summary, Resume, Cover letter

  • Are you a U.S. Citizen or an active Green Card Holder? yes / no
  • Are you Fluent in English and Vietnamese (conversational and writing)? yes / no
  • Must pass a background check. yes / no
  • Are you at least 18 years of age? yes / no
  • Available to work a minimum of 4 days , per week (including weekends and holidays) yes / no
  • Are you available to attend 5 days of computer training? yes / no
  • Please specify your ethinicity? choose any
  • Which languages are you capable of speaking fluently or at an advanced level? (Check all that apply) choose any
  • Do you have reliable transportation to and from the job site? yes / no
  • Have you previously been employed by Pacific Aviation? yes / no
  • If hired, how soon can you start?
  • If you were referred by PA or SAS current Employee, please provide Employee Name
  • Please rate your compute skill level: choose one
  • I authorize my previous employers and schools that I have attended to disclose to Pacific Aviation Corporation such information about me as Pacific Aviation may request. yes / no
  • By checking "Yes", I acknowledge that I have read and understood all questions asked on this application and that my answers are true and correct. yes / no

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