Customer Service Agent
Job Description
Sharpcontra is currently seeking a dedicated and detail-oriented Customer Service Agent to join our support team in Santa Ana, CA. In this role, you will serve as the first point of contact for clients, addressing inquiries, resolving issues, and ensuring an outstanding service experience. The ideal candidate is empathetic, solution-driven, and thrives in a fast-paced environment.
Responsibilities
Respond promptly and professionally to customer inquiries via phone, email, or in-person
Resolve customer concerns efficiently while maintaining a high level of satisfaction
Document interactions and maintain accurate records in the system
Collaborate with internal departments to escalate and resolve complex issues
Follow company procedures and service standards at all times
Continuously seek ways to improve customer service processes and outcomes
Qualifications
High school diploma or equivalent required; Associate’s or Bachelor’s degree is a plus
1+ year of experience in customer service or a client-facing role
Excellent communication and problem-solving skills
Ability to multitask, stay organized, and work independently
Proficiency in Microsoft Office and CRM systems
Strong attention to detail and a positive attitude
Benefits
Competitive salary: $51,000 – $56,000 annually
Comprehensive health, dental, and vision insurance
Paid time off and holidays
Retirement plan with company match
Professional development and growth opportunities
Supportive and collaborative work environment