Customer Service Agent

Job Summary

We are seeking a friendly and motivated Customer Service Agent to assist customers, identify their needs, and recommend products or services that provide value. This role combines customer service, relationship-building, and sales support in a professional, team-oriented environment.

Responsibilities

• Engage with customers and provide friendly, professional assistance.
• Identify customer needs and recommend appropriate products or services.
• Present product and service information clearly.
• Identify sales opportunities during customer interactions.
• Follow up with prospective and existing customers to support retention.
• Build positive customer relationships and encourage repeat business.
• Support promotional and customer acquisition activities.
• Maintain accurate customer records and interaction information.
• Collaborate with team members to achieve service and sales goals.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong verbal and interpersonal communication skills.
• Friendly, confident, and customer-focused attitude.
• Strong problem-solving and relationship-building abilities.
• Goal-oriented and willing to learn.
• Excellent organizational and multitasking skills.
• Reliable, adaptable, and self-motivated.
• Previous experience in customer service, sales, retail, hospitality, or promotions is a plus but not required.

• Competitive salary of $47,000 – $52,000 per year.
• Full-time position with opportunities for professional development.
• Career growth and advancement opportunities.
• Training and development to strengthen marketing and business skills.
• Collaborative and supportive team environment.
• Opportunity to develop valuable communication, marketing, customer engagement, and project coordination skills.
• Exposure to multiple areas of marketing and business operations.
• Opportunity to take on greater responsibilities as you grow within the company