Customer Service Agent

Reports to:
Station Manager or Lead Customer Service Agent

Qualifications:

• High school diploma, GED or equivalent.
• Superb customer service skills and prior experience.
• Experience as a Customer Service Agent in a Part 121 environment preferred.
• Ability to perform above wing duties.
• Ability to lift a minimum of 50 pounds on a consistent basis.
• Ability to work a flexible schedule including weekends, nights, and holidays.
• Must be able to remain calm during adverse conditions.
• Ability to prioritize multiple tasks.

Duties and Responsibilities:
These shall include, but are not limited to the following:

• Keep the station orderly and clean.
• Keeping all equipment in working order and reporting if repairs need to be made.
• Providing initial and recurrent training compliant with Company policies and regulatory requirements for all our ground operations employees and contractors.
• Providing training for station agents.
• Leading, assisting, and directing station employees as necessary.
• Fill in for Station Manager when needed.

Why You’ll Love Working Here:

• Join a stable, growing aviation company.
• Fast-paced, team-oriented work environment.
• Opportunity to work both above-wing and below-wing operations.
• Career growth and advancement opportunities.

Benefits (Full-Time Employees):

• Medical, dental, and vision insurance.
• Supplemental coverage options.
• Company HSA contributions.
• Competitive PTO plan.
• 401(k).
• myIDTravel and ID90 flight perks.