Customer Service Agent x 7

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - Cape Town International Airport branch in Western Cape.

Profile

Requirements:

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

Preparing vehicles

NPS

Cape Town International Airport, Cape Town, South Africa