Customer Service Ambassador at Golf Learning Center

Duties: Under the supervision of the General Manager of the Golf Learning Center, the Customer Service Ambassador at the Golf Learning Center is responsible for the following:

• Greet guests warmly upon arrival, creating a welcoming and inclusive atmosphere.
• Provide information about Golf Learning Center offerings, including gameplay options, pricing, menu items, and special promotions.
• Assist guests with check-in, bay assignments, and gameplay setup, ensuring a seamless start to their experience.
• Respond to guest inquiries and resolve issues promptly and professionally, escalating complex concerns to the Guest Services Supervisor when necessary.
• Monitor guest feedback during interactions and share insights with management to enhance service quality.
• Guide guests through the use of Golf Learning Center technology, including golf bay systems and ball-tracking software.
• Ensure golf bays are clean, fully equipped, and ready for guest use before and after each session.
• Assist with basic troubleshooting of gameplay technology, such as resetting systems or addressing minor glitches, and report technical issues to the Gameplay team.
• Promote gameplay add-ons, such as extended playtime or specialty games, to enhance guest experiences and drive revenue.
• Facilitate food and beverage service through the coordination of menu recommendations and ensuring the timeliness of orders.
• Assist with guest check-in and orientation for private events, corporate functions, and tournaments
• Provide on-site support during events, such as directing guests to reserved areas, answering questions, or coordinating with event staff.
• Ensure event spaces are guest-ready, with proper setup and amenities as specified by the event plan.
• Promote Golf Learning Center event packages to guests inquiring about future bookings.
• Enforce safety protocols, including proper use of golf equipment and adherence to facility rules, to ensure a safe environment for guests and staff.
• Monitor for responsible alcohol consumption and report any concerns to management or security personnel.
• Assist with emergency procedures, such as evacuations or first aid, following training and protocols.
• Maintain cleanliness and organization in guest-facing areas, adhering to health and safety regulations.
• Performing other related duties as assigned.

Essential Functions:

• Part-time position requiring 15-25 hours per week, with flexible scheduling that includes evenings, weekends, and holidays to align with facility needs.
• Ability to stand and walk for extended periods, lift up to 25 pounds (e.g., Ball trays, equipment), and navigate a multi-level facility. Must be comfortable moving quickly in a busy environment.
• Fast-paced, high-energy setting with exposure to loud music, flashing lights, and large crowds. The role involves frequent interaction with guests in indoor and outdoor areas, depending on weather and facility layout.