Customer Service Ambassador

Customer Service Ambassador

Monthly Salary - $2,000 - $2,500

5-day week (Inclusive of Weekends and Public Holidays)

Roles & Responsibilities

• Check-in/out of guests, issuance of key cards and amenities
• Front desk cashiering duties, including sales collection of room deposits and payment
• Handle walk-ins, emails, phone inquiries, and Internet hotel room reservations
• Answer inquiries about hotel services, directions, local attractions, etc.
• Maintain updated records of bookings and payments, practice of all governing regulations to lodging operations, compliance to PDPA, etc.
• Handle and resolve guest complaints and special requests in a professional manner, ensuring prompt actions at all times
• Checking of rooms upon completion of Housekeeping
• Control stock of all linens, amenities and supplies
• Minor rectification of issues and other incidents
• Co-ordinate/liaise with other co-workers to ensure smooth operation of the apartment
• Perform any other duties as required and directed by the Management.

Requirements

• Basic operation of operating Point-of-Sale (POS) machines and Property Management System (PMS) software

• Meticulous, able to multitask and work independently

• Self-motivated, resourceful, and enjoys problem-solving challenges

• Positive attitude with a warm personality, fostering excellent guest relations

• Strong written and verbal communication skills

Education & Certification

• Minimum Higher Nitec
• Fluent in English and one other language
• Very good written and oral skills.
• Computer literacy
• Relevant hotel customer service experience would be an advantage.