Customer Service Ambassador (Part-time)
Customer Service Ambassador (Part-time)
Company Description
Our Second Nature is a clothing brand centered on creating comfortable, everyday wear. The brand focuses on designing collections inspired by the small, meaningful moments in life — from the tranquility of a slow walk in the park to the familiarity of nostalgic songs. Believing in the personal and transformative nature of clothing, Our Second Nature blends thoughtful design with individuality. Each creation reflects a blend of the tangible and intangible, celebrating what makes life uniquely personal.
Job Description & Requirements:
We're looking for a fun, friendly & motivated individual to join our team as a Customer Service Ambassador (Part-time) - a key figure in the overall online customer service experience. You should be someone who understands the brand and embodies our values.
Prior experience in customer-facing role recommended, not required - but affinity with the brand and passion for service is necessary.
Per hourly rate will commensurate with experience.
Responsibilities
- Handling daily customer queries with prompt and appropriate solutions and escalating concerns to relevant departments
- Inspecting return items and processing store credits
- Troubleshooting customer concerns with a solution-driven mindset, and developing innovative, relevant solutions
- Ensuring excellent customer experience online and offline
- Conducting quality checks on defective items
- Assisting in stock inbounding and tagging
- Supporting the team with any assigned ad-hoc duties
Skills & Requirements
- Customer oriented with the ability to adapt/respond to various audiences
- Honest, hardworking, responsible, proactive and a strong team player
- Able to commit at least 3 days a week
- Positive energy and approachable with a willingness to learn
- Great understanding of the brand aesthetics and values
- Excellent communication skills
- Ability to multitask, prioritise, and manage time effectively
- Love for Our Second Nature is an added bonus!
To apply, please submit your CV to join@oursecondnature.com.
Job Type: Part-time
Pay: $10.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person