Customer Service and BackOffice Agent
Description
Job Title:Customer Service & Back Office Representative
Location: Barranquilla, Colombia
Modality : On-site
Language Requirement: Advanced English proficiency (B2+ level or higher).
Role Overview: We are seeking a Customer Service & Back Office Representative to support active and terminated clients through phone and email interactions. This role requires handling a high volume of inbound calls, providing excellent customer service, managing administrative tasks, and ensuring all client information and documentation are accurately recorded in the system. The ideal candidate is detail-oriented, organized, and committed to delivering high-quality service.
Key Responsibilities:
* Handle inbound customer calls throughout the day and respond to client inquiries professionally.
* Assist active and terminated clients via phone and email.
* Resolve customer requests and follow up on pending cases.
* Collect, verify, and update customer information and required documentation in company systems.
* Perform back-office and data entry tasks with accuracy and efficiency.
* Maintain confidentiality when handling sensitive customer information.
* Collaborate with team members to ensure timely resolution of customer issues.
Requirements:
* Minimum 1 year of experience in customer service, call center, or related roles.
* Strong verbal and written communication skills.
* Experience handling administrative or back-office processes.