Customer Service and Call Center Agent

The company announces the availability of job vacancies for Saudi female employees to work in the customer service and call center sector, on a full-time basis.

Job Title:

Call Center Agent and Customer Service

Job Responsibilities:

* Receiving calls and responding to customer inquiries professionally.

* Providing information and services to customers and explaining the required procedures.

* Following up on customer requests and complaints and working to resolve them or escalate them to the appropriate department.

* Conducting phone calls to customers as needed.

* Recording and updating customer data and notes in the system.

* Monitoring customer satisfaction and ensuring their satisfaction with the service.

* Adhering to customer service policies and procedures.

* Preparing daily reports and monitoring performance indicators.

* Collaborating with the team to achieve customer service objectives.

Skills

Requirements:

* Saudi nationality.

* Communication skills and good customer interaction.

* Excellent communication skills.

* Ability to use a computer.

* Adherence and punctuality during working hours.

* Previous experience in customer service or call center is preferred.