Customer Service and KYC Officer
Job Purpose:
To assist with bank applications that come through branches (Wealth Hub)
Job Background/context:
These tasks require in-branch help (cannot be handled digitally) such as face-to-face verification. To improve operational efficiency and client experience in the non-premium segment account opening process at branch.
Key Responsibilities:
- Engaging and assisting clients with application submission through FCO DIY or branch desktop channel
- Collecting KYC information and supporting documentation from clients
- Collecting and collating Source of Wealth (SOW) documentation
- Handling CIPP documents
- Performing verification calls
- Submitting applications for approval (acting as Maker in a Maker-Checker control framework)
- Accessing new systems: Eclipse, Jabber, NESS Screenings
Qualifications
Education: High school diploma or equivalent
Experience: Previous experience in a customer service role. Experience with banking, or financial institution digital platforms and technology support is a strong advantage.
Skills:
• Excellent interpersonal and communication skills, with the ability to explain complex technical concepts in an easy-to-understand manner.
• Strong problem-solving abilities and a proactive approach to customer service.
• Tech-savvy with a genuine interest in digital trends and innovation.
• Ability to work independently and as part of a team in a fast-paced environment.
• Customer-centric mindset with a passion for helping others.
Bilingual proficiency may be an advantage in diverse customer environments.
Working Conditions
This role typically operates within a bank branch environment, requiring interaction with customers face-to-face.
Some roles may involve assisting customers remotely through digital channels.
Interested candidates please share your resume to shashi@justrecruit.com.sg with all details
Regards
Shashi (R23112213)
Just Recruit Singapore Pte Ltd (EA12C6295)