Customer Service and Retention Teleoperator - Technical Services Sector. 35 H/W. in A Coruña

About the role

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Currently, we are looking for a CUSTOMER SERVICE AND RETENTION TELEOPERATOR. 35H/W. MONDAY TO FRIDAY. IN A CORUÑA.

Would you like to work in a company that bets on talent, professional growth, and a good working environment? We are looking for committed, responsible people with a desire to learn to join our customer service and retention department.

What you'll do

You will assist customers with boiler maintenance contracts, resolving inquiries, incidents, and doubts regarding the service. You will also manage cancellation requests, performing retention and customer loyalty actions.

Nice to have

* Experience in call centers.

* Previous experience in customer service.

* Experience in retention and incident management.

* Experience in commercial campaigns.

What you'll get

* Temporary contract with the possibility of extension depending on service needs.

* 35-hour work week, Monday to Friday.

* Two shifts available:

• Morning: 10:30h to 18:00h, with half an hour for lunch.
• Afternoon: 13:00h to 20:00h.

* Salary according to the Specialist Teleoperator collective agreement.

* Location: A Coruña, C/ Newton, 5.

* Unpaid training for 5 days, from 26/10/2026 to 30/10/2026, from 9:30h to 14:30h.

* Start date: 26/10/2026.

Benefits of joining us

* Working in a professional and dynamic environment.

* Being part of a project oriented towards customer service and satisfaction.

* Opportunity to develop experience in customer service and retention.

Requirements

* Minimum education: ESO (Secondary Education).

* Good communication skills and customer orientation.

* Intermediate level of Microsoft Office Suite.

* Agility in using computer tools and keyboard.

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.