Customer Service and Sales

Job Summary

Able to perform various customer support, administrative, and clerical functions. Oversee administrative tasks, manage customer interactions, and support workshop operations to ensure smooth day-to-day operations and customer satisfaction.

Responsibilities

• Serve as the first point of contact for customers via walk-ins, phone, or online inquiries to address their needs promptly
• Manage bookings, schedule jobs, and confirm appointments to ensure efficient workshop flow
• Explain workshop services, provide status updates, and deliver accurate quotations to customers
• Maintain high customer satisfaction and retention through effective communication and service
• Accurately maintain service records and invoices to support workshop administration
• Prepare quotations and invoices to facilitate billing and customer transparency
• Coordinate with detailers to track job progress and ensure timely completion
• Manage online marketing presence when required to support workshop visibility
• Assist in planning workshop workflow to optimize operational efficiency
• Provide administrative support to ensure smooth daily operations
• Promote add-on services such as maintenance packages to increase sales
• Support marketing campaigns including seasonal promotions and customer loyalty programs
• Encourage repeat business by maintaining long-term customer relationships

Preferred competencies and qualifications

• Minimum O' Level or equivalent; Automotive or Business Administration background preferred
• Prior experience in automotive workshop, service advisor, or administrative roles is advantageous
• Proficient in MS Office and social media platforms to support administrative and marketing tasks
• Strong communication and interpersonal skills to engage customers and team members effectively
• Organized, detail-oriented, and able to multitask in a fast-paced environment
• Customer-focused with a positive attitude and problem-solving mindset

Other Information

• 5-day work week, despite being in the automotive industry