Customer Service and Sales Representative

Job Description

We’re seeking an ambitious, hardworking and friendly Customer Service and Sales Representative to be part of our growing team! Our Agency prides themselves in providing top level customer service. This position will be responsible for assisting through administrative and customer support tasks.

Benefits

• Mon-Fri Schedule
• Evenings Off
• Health Insurance
• Paid Time Off (PTO)
• Career Growth Opportunities
• Flexible Schedule
• Retirement Plan

Responsibilities

• Assist with inbound customer calls
• Assist clients to resolve general service inquiries as needed
• Follow-up with existing and potential clients
• Review billing questions with clients
• Perform other duties as assigned

Requirements

We are looking for applicants who are professional, confident, outgoing, and excited about a career in Customer Service. The ideal candidate will:

• Bilingual in Spanish is preferred
• Must be able to get P&C (Property & Casualty) Licensed
• Have a high-energy, positive approach
• Be able to meet individual performance metrics goals
• Successfully juggle multiple priorities at any given time
• Possess outstanding written and verbal communication skills
• Understand basic product, billing and processing guidelines
• Accept feedback when offered and works well with others
• Maintain positive and upbeat written and verbal communication
• Research and identify timely solutions to client-related problems
• Have solid computer skills with knowledge of Windows and Microsoft Office