Customer Service and Telesales (Catalan)

About the role

Do you have experience as a call center agent? Are you passionate about customer service? Do you consider yourself proactive, resourceful, and able to identify customer needs?

Randstad has the perfect opportunity for you!

What you'll do

Handling inbound calls from customers in the banking sector.

Provide clear and concise information about financial products and services.

Resolve issues and inquiries effectively and professionally.

Identify cross-selling opportunities.

Update and maintain accurate records in the CRM system.

What we're looking for

• Availability to start training on 03/11/2026
• High School Diploma or equivalent is essential)

*ESSENTIAL Bilingual level in Spanish and Catalan; a test will be conducted.

• ESSENTIAL Experience in customer service within the contact center sector.
• Keyboard agility.

What you'll get

• Salary of 9.72 gross euros/hour
• Paid Training with 306.60 — if the probationary period is passed. Schedule from 9 to 15h. Handle incoming calls from customers in the banking sector.
• Temporary contract through RANDSTAD EMPLEO ETT, with a real possibility of transitioning to the company.
• Very good work environment, highlighting collaboration and camaraderie among our staff.
• Opportunity for growth and development within the company.

How you'll work

• Working week of 30.5 to 37.5 hours, Monday to Sunday
• With different shifts:
• On a split shift at 37.5h/week from 11:30 to 16/17 to 20h.
• On calendar shifts at 35h/week from 10 to 15/16 to 21h. Work is performed at the beginning and end of the month and every Monday.
• On an afternoon shift: 30.5h/week from 16 to 22h or 35h/week from 15 to 22h

-Workplace: Glòries Area