Customer Service Assistant 1 (PN 20014044)

This posting expires on Nov 2nd, 2026 Who We Are Our mission at the Ohio Department of Health (ODH) is advancing the health and well-being of all Ohioans. Our agency is committed to building a modern, vibrant public health system that creates the conditions where all Ohioans flourish. The Bureau of Maternal, Child, and Family Health (BMCFH)/ Complex Medical Help (CMH) is organized to support families by improving birth outcomes and the health status of women, infants, children, and youth, including children and youth with complex health care needs. Using data and proven practice, the bureau’s programs support the delivery of direct services, linkages and referrals, population-based supports, program evaluation, education, monitoring and quality oversight, and policy and systems development. What You'll Do The Ohio Department of Health is seeking a dependable, detail-oriented Customer Service Assistant 1 to support the Complex Medical Help program. This position navigates case services through responsive customer services, accurate recordkeeping, and timely administrative support. Key Responsibilities: Prepare and mail authorization letters, renewal packets, application materials, and requests for additional information to families and providers Review new applications from parents and providers to identify needed information Review, enter, and update case filed information in the Case Management and Claims System Follow confidentiality laws and requirements when obtaining or transmitting protected health and personally identifiable information Helps expedite case records through medical, financial, third-party, clerical, or data processing steps when immediate actions is needed Record voicemail inquiries, interview information, telephone conversations, case actions, and record locations changes Maintain inquiry logs and conduct follow-up customer satisfaction calls Initiates and returns calls to parent, providers, public health nurses, and field nurse consultants to answer questions about case services Researches case service problems and consults with medical review, financial review, third-party or claims staff. Additional Information Normal working hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. This is an hourly position , with a pay range of 27 on the OCSEA Pay Range Schedule. Unless required by legislation, the selected candidate will begin at Pay Grade 27, Step 1 of the OCSEA Pay Range Schedule ($22.59 per hour), with an opportunity for pay increase after six months ($23.28 per hour) of satisfactory performance and then a yearly raise thereafter. Application Procedures: We only accept applications submitted online through this portal (careers.ohio.gov). To be evaluated for the role, your application must clearly indicate how you meet the minimum qualifications and/or position specific minimum qualifications. We cannot give credit for experience, education, or training unless it is explicitly stated in the application. An assessment of these criteria may be conducted to determine the applicants who are interviewed. ALL ANSWERS TO THE SUPPLEMENTAL QUESTIONS MUST BE SUPPORTED BY THE WORK EXPERIENCE / EDUCATION PROVIDED ON YOUR APPLICATION. Status of Posted Position: You may check the status of your application by signing in to your profile on this website (careers.ohio.gov). We will communicate with you through the email you provided in your profile and job application. Background Check Information: The final candidate selected for this position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration. Educational Transcript Requirements: Official educational transcripts are required for all post-secondary education claimed on the application before a formal job offer can be made. Transcripts must be provided within five (5) working days of the request; failure to provide them will cause elimination from further consideration. Transcripts must be originals sent directly from the institution featuring an institutional watermark, ink stamp, or embossed stamp. Web printouts will not be accepted. ODH reserves the right to evaluate the credibility of any degree or educational institution.