Customer Service Assistant 2 20050274

Who We Are Bureau of Motor Vehicles Oversees driver and motor vehicle licensing and registration and continues to make services more convenient, efficient and cost-effective. What You'll Do Ohio Department of Public Safety – Bureau of Motor Vehicles/Field Operations/In-House Processing Report In Location - 1970 W Broad Street, Columbus OH 43223 Work Hours – Monday – Friday, 7:30 a.m. – 4:30 p.m. Perks of Working for the Ohio Department of Public Safety Multiple pay increases over the first years of service! Free Parking! Free Gym Access Walking Path! Daycare On-site! Cafeteria On-site! What You'll Do as a Customer Service Assistant 2 Respond to inquiries, requests for information /or complaints that require in-depth knowledge of applicable laws, rules, policies procedures as they pertain in given situation: Greet respond to in-person, telephone /or written inquiries in a professional, courteous, friendly, respectful timely manner to ensure positive internal /or external customer service; Listen carefully to internal /or external customer's questions /or concerns ask appropriate follow-up questions to verify understanding; Provide a complete, knowledgeable, accurate, precise response immediately or provide a firm commitment as to when a response will be provided; Follow-up to ensure all of the customer's questions /or concerns have been thoroughly answered; Operate a personal computer system to access the Driver License System (DLS), Driver License Database (DLD) the Business Application Services System (BASS) to determine the eligibility to issue In-House Driver License (DL) /or Identification (ID) Processing. Click here to see full position description Additional Information UNUSUAL WORKING CONDITIONS May be confined to desk answering telephone for 6.5 – 7 hours per day. Background Check Information A BCI/FBI fingerprint check, a background check, may be required on all selected applicants. To request a disability accommodation, please email HRRequestADA@dps.ohio.gov as soon as possible, or at least 48 hours prior to the above referenced testing or interview date so any necessary arrangements may be made in a timely manner.