Customer Service Assistant (Automotive)

Open 16d

Job Description

Key Responsibilities

Update and maintain WMS records for inbound, outbound, import/export shipments, duty payments, and car movements.
Manage daily inventory records, location plans, and ensure accurate reporting across systems.
Coordinate transportation, delivery, and collection of vehicles; communicate with customers on orders and event arrangements.
Prepare and maintain accurate transaction records, shipping documents, permits, and defect reports.
Liaise with operations controllers to arrange deliveries and confirm customer orders.
Handle billing processes, check invoice accuracy, and update financial projections monthly.
Support ISO audits, SOP compliance, toolbox meetings, and workplace safety/5S+1 standards.
Ensure compliance with Singapore customs, LTA, and other regulatory requirements.
Conduct monthly cycle counts, bi-annual stock takes, and prepare KPI/customization reports for customers.
Act as a first aider, ensuring proper upkeep of first aid kits.
Provide ad-hoc support and coordination to ensure smooth team operations.

Requirements

Prior experience in customer service, logistics, or operations coordination (automotive industry experience is a plus).
Strong communication and organizational skills with attention to detail.
Proficient in MS Office and inventory/WMS systems.
Knowledge of customs processes and regulatory compliance preferred.
Ability to work independently, manage multiple tasks, and meet deadlines.
Class 3 license Compulsory

See also