Customer Service Assistant (E-Commerce)
Key Responsibilities:
- Respond to customer enquiries via messages andsocial media platforms linked to our aesthetic clinic outlets.
- Manage e-commerce interactions by assistingcustomers who purchase skincare products online, including packing and droppingoff parcels.
- Maintain accurate inventory records, includingentering package and sales details.
- Handle order processing, including verifying orders, packing, and arranging delivery to ensure timely fulfilment.
- Assist with stock checks and report low stock or issues; coordinate with the warehouse when needed.
- Assist with minor video shooting tasks as required by the marketing team.
Requirements:
- Fluent in English; able to communicate effectively with Mandarin-speaking customers and suppliers will be an advantage
- Friendly, approachable, and service-oriented
- Detail-oriented and organised
- Comfortable using social media and e-commerce platforms
- Willing to assist with light creative tasks such as video shooting