Customer Service Assistant

🚨 HIRING

Job Title: Customer Service Assistant
Locations: Lagos, Port Harcourt and Benin City
Job Type: Full-Time
Work Mode: On-site
Experience level: Entry Level

Job role

* Ensuring accurate weights of baggage at the check-in desks are captured and processed
* Recording and storing of unclaimed Green Africa tagged baggage at the Arrival hall in the store
* Assisting customers with their luggage and direct customers with baggage irregularities (such as lost or damaged) to the Duty Officer
* Advising and assisting customers on how to process payment for their excess baggage
* Ensuring baggage is properly tagged with destination details before conveying the baggage to the Baggage Screening Point
* Ensuring that baggage is in good condition before acceptance. Any noticed damaged bag should be handled in line with Green Africa policy
* Recording and processing all Company Materials (COMATs) and RUSH bags accordingly either on a departing or an arriving flight
* Prompt identification and assistance of customers with special needs (eg Wheelchair customers, Expectant mothers, Mothers with infant, Group travellers etc) before approaching the Check-in desk
* Ensuring that no baggage is left unattended to within the check-in area. Also, checks for suspicious baggage and adheres to security procedures and weight limits before tagging such bags
* Coordinating with the Check-in officers and the Turnaround Coordinators to track unloaded baggage

Qualifications

OND/SSCE
Exceptional Communication and Interpersonal skills
High- level numeracy skills
Strong ability to pay attention to detail

https://hris.peoplehum.com/ehire/jobs/greenafrica/59d1352b-b12c-49b8-b73d-46e76b228bf3?source_name=PEOPLEHUM_EXTERNAL&source_type=Direct&locale=en-US&utm_source=Jobsregion