Customer Service Assistant

Open 28d

Job scope :

Handle calls and emails promptly by providing accurate and timely information, alternatives, and solutions to customer orders
Respond to customers' queries and concerns with the aim of achieving excellent service standard
Follow up promptly with customers to resolve issues
Provide respondents' feedback to respective departments to improve customer experience
Evaluating and processing Return requests from customers
Perform after-call administration work such as job openings, generating customs document/parcel manifest, filing, and all related matters
Liaise with the transporter to ensure B2B shipments are delivered promptly
Prepare billing to B2B clients for submission before the cut-off date
Prepare weekly or monthly reports as required by Management
Suggest Standard Operating Procedures for new procedures or processes that help create efficiency for the team

Requirements :

"O" Level/ ITE Nitec/ Diploma in related field

Proficient in Microsoft Office

Initiative with positive attitude, willingness to learn and must be a team player

Committed and able to work independently

Friendly and Customer Service oriented

Good communication skills

Working hours :
Monday to Friday (9.30am to 6.30pm)

Please Whatsapp us at +65 9338 7787 to arrange for an interview.

Work Location: West