CUSTOMER SERVICE ASSISTANT

Responsibilities:

• Interact with customers in a friendly and professional manner.
• Handle customer inquiries and complaints.
• Provide customers with information about products and services.
• Process customer orders and payments.
• Update customer accounts.
• Resolve customer service issues.
• Refer customers to other departments as necessary.
• Maintain confidentiality of customer information.

Qualifications:

• Relevant experience as a customer service or related role
• Excellent communication and interpersonal skills
• A positive, can-do attitude
• The ability to stay calm under pressure
• Basic computer skills