CUSTOMER SERVICE ASSISTANT-LOT 10 BUKIT BINTANG

Key Responsibilities

• Manage customer engagement initiatives, including loyalty programme redemptions, gamification rewards, and other promotional activities.
• Provide professional assistance and timely resolution to customer enquiries, complaints, returns, refunds, and exchanges.
• Coordinate and deliver value-added services, including engraving, gift wrapping, and other customer experience offerings.
• Build and maintain strong customer relationships to enhance customer satisfaction and retention.
• Perform any other duties and responsibilities as assigned by the Company from time to time, in accordance with business needs and management discretion.

Requirements

• SKM or Diploma in Business Administration, Marketing, Hospitality, Customer Service, or a related discipline will be an advantage.
• Minimum 2 years of relevant experience in Customer Service, Customer Relationship Management, or Customer Experience Management.
• Demonstrated experience in handling customer complaints, service recovery, returns, and refunds.
• Strong communication, interpersonal, and problem-solving skills.
• Professional, customer-focused, and service-oriented with the ability to manage multiple priorities effectively.
• Attention to Detail and Administrative Accuracy