Customer Service Assistant Manager

What You'll Do

• Oversee daily customer service operations and service standards.
• Handle customer complaints and escalated cases.
• Guide the team and drive service performance.
• Review customer feedback and identify areas for improvement.
• Prepare service reports and share insights with management.
• Work closely with other departments to ensure smooth operations.

All you need to know

• Attractive remuneration package up to RM 5k+
• Comprehensive benefits (Allowance + Bonus)
• Joining a leading Automotive Solutions Provider
• Structured career progression
• International exposure
• Monday – Friday, with a half-day Saturday

Ideal Candidates

• Hands on experience in customer service or customer support.

• Experienced in handling customer enquiries, complaints and escalations.
• Previous team leadership or supervisory experience.
• Automotive or retail service experience is an added advantage.