Customer Service Assistant

<p class="western" style="line-height:108%;margin-left:0in;text-indent:0in;margin-bottom:0.11in;background:#ffffff;"> <br /> <br /> </p> <p class="western" style="line-height:108%;margin-left:0in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <table width="692" cellpadding="1" cellspacing="0"> <colgroup><col width="167" /> <col width="519" /> </colgroup><tbody><tr valign="top"> <td width="167" height="28" bgcolor="#ffffff" style="background:#ffffff;border-top:none;border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;padding:0in 0in;"><p class="western" style="margin-left:0in;text-indent:0in;"> </p><h1 class="western" style="border:1px solid #000000;padding-top:0.01in;padding-bottom:0.01in;padding-left:0.1in;padding-right:0.06in;"> <font color="#5a5a5a"><span style="letter-spacing:0.8pt;"><font color="#262626"><font face="Arial, serif"><b>JOB PROFILE</b></font></font></span></font><font color="#5a5a5a"><span style="letter-spacing:0.8pt;"><font color="#262626"><font face="Calibri, serif"><b> </b></font></font></span></font><font color="#262626"> </font> </h1> <h1 class="western" style="border:1px solid #000000;padding-top:0.01in;padding-bottom:0.01in;padding-left:0.1in;padding-right:0.06in;"> <br /> </h1> <h1 class="western" style="border:1px solid #000000;padding-top:0.01in;padding-bottom:0.01in;padding-left:0.1in;padding-right:0.06in;"> <font color="#ffffff"> </font> </h1> <br /> <p></p> </td> <td width="519" bgcolor="#ffffff" style="background:#ffffff;border-top:none;border-bottom:1px solid #000000;border-left:1px solid #000000;border-right:1px solid #000000;padding:0in 0in;"><p class="western" style="margin-left:0in;text-indent:0in;"> <br /> </p> </td> </tr> <tr valign="top"> <td width="167" height="40" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0.34in;text-indent:-0.27in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Job title</b></font></font></font></font></p> </td> <td width="519" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;">Customer Service Assistant<br /> </font></font></font></font><br /> </p> <p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <br /> </p> </td> </tr> <tr valign="top"> <td width="167" height="31" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0.08in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Reward</b></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span style="letter-spacing:0.1pt;"><b> </b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span style="letter-spacing:-0.2pt;"><b>level:</b></span></font></font></font></font></p> </td> <td width="519" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;">Associates 2</font></font></font></font></p> </td> </tr> <tr valign="top"> <td width="167" height="31" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0.08in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Reporting to:</b></font></font></font></font></p> </td> <td width="519" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;">Commercial Manager/ Store Manager</font></font></font></font></p> </td> </tr> <tr valign="top"> <td width="167" height="68" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0.08in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Qualification:</b></font></font></font></font></p> <ul> <li><p style="text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Essential</b></font></font></font></font></p> </li><li><p style="text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Preferred</b></font></font></font></font></p> </li></ul> </td> <td width="519" bgcolor="#ffffff" style="background:#ffffff;border:1px solid #000000;padding:0in 0in;"><p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <br /> </p> <p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;">Minimum 12</font></font>^{<font face="Calibri, serif"><font size="2" style="font-size:9pt;">th</font></font>}<font face="Calibri, serif"><font size="2" style="font-size:9pt;"> Pass</font></font></font></font></p> <p style="margin-left:0in;text-indent:0in;margin-top:0.08in;"> <font face="Calibri, serif"><font size="2" style="font-size:11pt;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;">Any Graduate</font></font></font></font></p> </td> </tr> </tbody></table> <p class="western" style="line-height:108%;margin-left:0in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <p class="western" style="margin-left:0.1in;text-indent:0in;margin-top:0.05in;"> <font face="Calibri, serif"><font size="2" style="font-size:9pt;"><b>Key Deliverables </b></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><i>(Essential functions & Responsibilities of the Job)</i></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;">:</font></font></p> <p class="western" style="margin-left:0.1in;text-indent:0in;margin-top:0.05in;"> <br /> </p> <p class="western" style="margin-left:0.1in;margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in">As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:</span></font></font></p> <p lang="en-in" class="western" style="margin-left:0.1in;margin-top:0.05in;" xml:lang="en-in"> <br /> </p> <p class="western" style="margin-left:0.1in;margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>1. Customer Service:</b></span></font></font></p> <ul> <li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Greet & Assist Customers:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Welcome customers with a friendly attitude and help them find what they need.</span></font></font></p> </li><li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Understand Customer Needs:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Listen to customers, understand their preferences, and recommend suitable products.</span></font></font></p> </li></ul> <p lang="en-in" class="western" style="text-indent:0in;margin-top:0.05in;" xml:lang="en-in"> <br /> </p> <p class="western" style="margin-left:0.1in;margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>2. Store Standards:</b></span></font></font></p> <ul> <li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Support Visual Merchandising:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Help maintain the store’s appearance by following guidelines for product displays.</span></font></font></p> </li><li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Proper Product Handling:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Ensure products are handled carefully and organized correctly on the shelves.</span></font></font></p> </li></ul> <p lang="en-in" class="western" style="text-indent:0in;margin-top:0.05in;" xml:lang="en-in"> <br /> </p> <p class="western" style="margin-left:0.1in;margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>3. Basic Operations:</b></span></font></font></p> <ul> <li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Learn Store Procedures:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Follow company guidelines for tasks like stocking, housekeeping, and cashiering.</span></font></font></p> </li><li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>Assist with Cashiering:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> When needed, help with basic cashier duties to provide smooth service.</span></font></font></p> </li></ul> <p lang="en-in" class="western" style="text-indent:0in;margin-top:0.05in;" xml:lang="en-in"> <br /> </p> <p class="western" style="margin-left:0.1in;margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>4. Growth & Learning:</b></span></font></font></p> <ul> <li><p class="western" style="margin-top:0.05in;"><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"><b>On-the-Job Training:</b></span></font></font><font face="Calibri, serif"><font size="2" style="font-size:9pt;"><span lang="en-in" xml:lang="en-in"> Take part in training sessions to improve your skills and grow within the role.</span></font></font></p> </li></ul> <p class="western" style="margin-left:0.1in;text-indent:0in;margin-top:0.05in;"> <br /> </p> <p class="western" style="line-height:150%;margin-left:-0.5in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <p class="western" style="line-height:150%;margin-left:-0.5in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <p class="western" style="line-height:150%;margin-left:-0.5in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <p class="western" align="center" style="line-height:150%;margin-left:-0.5in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p> <p class="western" style="line-height:150%;margin-left:0in;text-indent:0in;margin-bottom:0.11in;"> <br /> <br /> </p>