Customer Service Assistant

<p class="MsoNormal"><span lang="en-us" style="font-size:14pt;line-height:19.9733px;font-family:Calibri;" xml:lang="en-us"> </span><span style="font-weight:bolder;text-indent:0cm;font-family:Roboto, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;"><span lang="en-us" style="font-size:14pt;font-family:Calibri;" xml:lang="en-us">Key Deliverables </span></span><i style="text-indent:0cm;font-family:Roboto, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Arial, sans-serif;"><span lang="en-us" style="font-size:14pt;font-family:Calibri;" xml:lang="en-us">(Essential functions & Responsibilities of the Job)</span></i><span lang="en-us" style="text-indent:0cm;font-size:9pt;font-family:Calibri, sans-serif;" xml:lang="en-us"><span style="font-family:Calibri;font-size:14pt;">:</span></span><span style="font-family:Calibri;font-size:14pt;text-indent:0cm;"> </span></p><p class="MsoBodyText" style="margin:3.7pt 0cm 0.0001pt 7.3pt;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;">As a Customer Service Associate at Marks and Spencer, your main role is to assist customers, maintain store standards, and learn the basics of store operations. Your key responsibilities include:</span></span></p><p class="MsoBodyText" style="margin:3.7pt 0cm 0.0001pt 7.3pt;"><span style="font-weight:bolder;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;">1. Customer Service:</span></span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Greet & Assist Customers:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Welcome customers with a friendly attitude and help them find what they need.</span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Understand Customer Needs:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Listen to customers, understand their preferences, and recommend suitable products.</span></span></p><p class="MsoBodyText" style="margin:3.7pt 0cm 0.0001pt 7.3pt;"><span style="font-weight:bolder;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;">2. Store Standards:</span></span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Support Visual Merchandising:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Help maintain the store’s appearance by following guidelines for product displays.</span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Proper Product Handling:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Ensure products are handled carefully and organized correctly on the shelves.</span></span></p><p class="MsoBodyText" style="margin:3.7pt 0cm 0.0001pt 7.3pt;"><span style="font-weight:bolder;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;">3. Basic Operations:</span></span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Learn Store Procedures:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Follow company guidelines for tasks like stocking, housekeeping, and cashiering.</span></span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">Assist with Cashiering:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> When needed, help with basic cashier duties to provide smooth service.</span></span></p><p class="MsoBodyText" style="margin:3.7pt 0cm 0.0001pt 7.3pt;"><span style="font-weight:bolder;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;">4. Growth & Learning:</span></span></span></p><p></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;"><span style="font-family:Calibri;font-size:14pt;">·</span><span style="font-size:14pt;line-height:normal;font-family:Calibri;"> </span></span><span style="font-weight:bolder;"><span style="font-size:14pt;font-family:Calibri;">On-the-Job Training:</span></span><span style="font-size:9pt;font-family:Calibri, sans-serif;"><span style="font-family:Calibri;font-size:14pt;"> Take part in training sessions to improve your skills and grow within the role.</span></span></p>