Customer Service Assistant

<p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;text-indent:0cm;"><b><span lang="en-us" style="font-size:9pt;font-family:Calibri, sans-serif;" xml:lang="en-us">Key Deliverables </span></b><i><span lang="en-us" style="font-size:9pt;font-family:Calibri, sans-serif;" xml:lang="en-us">(Essential functions & Responsibilities of the Job)</span></i><span lang="en-us" style="font-size:9pt;font-family:Calibri, sans-serif;" xml:lang="en-us">:</span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;text-indent:0cm;"><span lang="en-us" style="font-size:9pt;font-family:Calibri, sans-serif;" xml:lang="en-us"> </span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><span style="font-size:9pt;font-family:Calibri, sans-serif;">As an experienced Customer Service Associate, your focus will be on delivering excellent service, meeting sales goals, and maintaining store standards. Your key responsibilities include:</span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">1. Sales & Performance:</span></b></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Meet Sales Targets:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Help the store achieve its sales goals through excellent customer service and product recommendations.</span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Control Costs:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Minimize costs by reducing waste and handling merchandise carefully to prevent shrinkage.</span></p><p class="MsoBodyText" style="margin-top:3.7pt;text-indent:0cm;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">2. Customer Engagement:</span></b></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Understand Customer Needs:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Build strong relationships with customers, understand their preferences, and suggest products that suit their needs.</span></p><p class="MsoBodyText" style="margin-top:3.7pt;text-indent:0cm;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">3. Store Standards:</span></b></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Maintain Visual Merchandising:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Ensure the store’s visual display follows company standards and looks appealing to customers.</span></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Handle Stock Correctly:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Follow correct stock management processes to ensure merchandise is properly handled.</span></p><p class="MsoBodyText" style="margin-top:3.7pt;text-indent:0cm;"><span style="font-size:9pt;font-family:Calibri, sans-serif;"> </span></p><p class="MsoBodyText" style="margin-top:3.7pt;margin-right:0cm;margin-bottom:0.0001pt;margin-left:7.3pt;"><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">4. Cashiering & Operations:</span></b></p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Assist with Cashiering:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Take on cashier duties when needed, ensuring smooth and accurate transactions.</span></p><p> </p><p class="MsoBodyText" style="margin-top:3.7pt;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><b><span style="font-size:9pt;font-family:Calibri, sans-serif;">Follow Procedures:</span></b><span style="font-size:9pt;font-family:Calibri, sans-serif;"> Adhere to company guidelines for daily store operations and procedures.</span></p>