Customer Service Assistant

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

English- and French-speaking

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Very good English and French language skills, written and verbal; additional languages a plus.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 30 days of annual leave, additional vacation pay and paid special leave days
• Good work-life balance with hybrid working options and flexible working hours
• Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
• Over 60% discount on the Deutschlandticket (job ticket) and free parking
• Subsidized fitness membership at “EGYM Wellpass”
• A wide range of training opportunities through our Mouser University
• Various health offers and events, as well as an ergonomic workplace
• Access to exclusive discounts through our Corporate Benefits Portal

Our office is located at the following address:

Mouser Electronics

Georg-Brauchle-Ring 53

80992 Munich

Germany

The salary range for this position is EUR 39,000 - EUR 43,000.