Customer Service Assistant

Job Summary

We are seeking a friendly and motivated Customer Service Assistant to support customers, provide product and service information, and contribute to a positive customer experience. This role is ideal for someone who enjoys helping people, learning new skills, and working in a collaborative environment.

Responsibilities

• Assist customers with questions regarding products, services, and promotions.
• Welcome customers and provide friendly, professional assistance.
• Identify customer needs and help connect them with appropriate solutions.
• Support customer follow-ups and relationship-building activities.
• Assist with customer satisfaction and retention initiatives.
• Address routine customer concerns and direct complex issues to the appropriate team member.
• Support promotional and customer acquisition activities.
• Maintain organized customer information and activity records.
• Gather customer feedback and share relevant information with the team.
• Collaborate with team members to meet customer service objectives.
• Participate in ongoing training and professional development.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Friendly, positive, and customer-focused attitude.
• Strong organizational and multitasking abilities.
• Positive attitude and eagerness to learn.
• Strong problem-solving skills.
• Reliable, adaptable, and self-motivated.
• Ability to work effectively independently and as part of a team.
• Previous customer service, retail, hospitality, or sales experience is a plus but not required.

• Competitive Salary: $53,000 – $59,000 per year.
• Full-time employment with a professional and collaborative team.
• Career growth and advancement opportunities.
• Professional development and ongoing learning opportunities.
• Opportunities to strengthen marketing, communication, project coordination, and strategic planning skills.
• Exposure to a variety of marketing initiatives and business projects.
• Supportive environment that encourages creativity and new ideas.
• Opportunities to take on additional responsibilities as you grow within the organization.