Customer Service Assistant

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

Responsibilities:

• Onboard new client accounts, which includes the collection of required documentation and client information.

• Conduct outreach to maintain strong relationships with the client base and identify services and solutions, such as digital, and online access, and that support clients’ needs.

• Greet and service clients in a professional and friendly manner while developing positive client relationships.

• Exercise discretion by pricing and quoting client estimates to win new projects while maintaining standard profit margins.

• Process new accounts by obtaining all necessary approvals and ensuring all client documentation is returned, completed, and approved.

• Collaborate with the sales, design, procurement, and construction teams to improve workflows.

• Bachelor's or Associate degree preferred.

• Prior customer service/sales experience required.

• Self-motivated, always curious, and consistently eager to learn

• Proven problem-solving skills.

• Excellent written and verbal communication skills.

• Thrive in a dynamic and collaborative environment and are comfortable with ambiguity

• Can take ownership of challenging scenarios and bring them to resolution

• Have a clear, professional, and informative communication style

• Able to handle customer complaints, inquiries, with a strong understanding of customer service policy and procedures.

All your information will be kept confidential according to EEO guidelines.