Customer Service Assistant
Posted Updated
- Handle customer inquiries via phone, email, and messaging platforms.
- Process customer orders and ensure accurate data entry into the system.
- Monitor delivery schedules status.
- Coordinate with transport and operations teams to ensure timely deliveries.
- Resolve customer complaints and service issues promptly and professionally.
- Prepare and maintain delivery records, reports, and documentation.
- Update customers on delivery schedules, delays, and order status.
- Track proof of delivery (POD) and ensure proper filing of logistics documents.
- Assist in inventory and stock-related inquiries when required.
- Support billing, invoicing, and administrative tasks.
- Maintain accurate customer records and databases.
- Perform other duties as assigned by the supervisor.