Customer Service Assistant
As a vital part of our Martin Regional Library team, you’ll be the friendly face that welcomes customers, helps them navigate library services, and ensures our spaces are organized, inviting, and accessible. Whether you're assisting with checkouts, guiding users through technology, or supporting library programs, your work will make a meaningful impact every day. Martin Regional Library is known for its Storytime Castle, the Hispanic Resource Center, and engaging programs for all age groups throughout the year.
- Provides general information in person and by phone assisting customers in locating and discovering materials, connecting with available library services, or providing information about the library, referring reference questions to the appropriate resource;
- Assists customers with self check-out machines by instructing how to charge, renew, and discharge library materials to/from customers;
- Registers customers by issuing and updating library cards;
- Sorts and routes returned materials to proper location and ensures that the library is neat and organized so customers can easily find what they need;
- Receives and records fines and lost materials information;
- Checks library materials for damage and performs minor repairs;
- Maintains orderly service areas;.
- Maintains periodical collections, sorts gift items, and prepares new books for circulation as directed;
- May help customers with basic technology and Internet problems;
- May assist Librarians with programming, as assigned;
- Actively supports TCCL’s Equity, Diversity and Inclusion efforts, and the Library’s Be All In culture;
- Performs other duties as assigned.
Qualifications:
- Excellent communication and interpersonal skills;
- Ability to read and perform alphabetic and numeric sorting and filing;
- Knowledge of general library procedures, policies, and operations;
- Knowledge of circulation policies, processes and procedures;
- Ability to provide directions;
- Ability to help customers with their basic computer needs, including e-mail, answering Microsoft product questions, and navigating the Internet;
- Ability to learn and demonstrate library’s automated systems and self-service tools;
- Ability to operate audio-visual equipment, smart phones, mobile devices, computer hardware and software, and quickly learn new databases and consumer devices including (and not limited to) e-readers, tablets and personal computers;
- May work irregular hours including evenings, weekends and occasional Sundays
Library work is about people first. Our employees actively engage with customers, provide exceptional service, and help connect people to the resources they need to learn, grow, and succeed. We serve customers from all backgrounds and life experiences, and we value empathy, respect, curiosity, and a commitment to public service. If you enjoy helping others and making a meaningful impact in your community, you'll thrive at Tulsa City-County Library.