Customer Service Assistant

We are looking for a friendly, proactive, and service-minded Customer Service Assistant who enjoys working with customers and keeping things running smoothly. You will be part of an international environment, supporting our customers, partners, and prospective customers around the world.

If you enjoy combining customer contact with commercial and administrative tasks and like working closely with colleagues across different departments, this could be a great match.

The position is initially offered on a one-year fixed-term contract in the beginning.

What you will do

In this role, you will be one of the main points of contact for our customers, partners, and prospective customers. You will provide professional and reliable support throughout the customer journey and help ensure that inquiries and commercial processes are handled efficiently.

Working closely with Sales, Accounting, Logistics, and other internal departments, you will play an important role in delivering an excellent customer experience.

• Provide excellent customer service to customers, partners, and prospective customers worldwide

• Actively support and maintain relationships with our customers and partners

• Prepare and process quotations, orders, invoices, and customer complaints

• Handle customer inquiries and ensure timely and professional follow-up

• Act as the link between customers and internal departments such as Sales, Accounting, and Logistics

• Provide organizational and administrative support to our field sales representatives

• Ensure accurate documentation and processing of customer and order-related information

What you bring

You enjoy working with people and providing customers with professional and reliable support. You are organized, take responsibility for your tasks, and remain focused even when things get busy.

You are comfortable working independently while also enjoying being part of a team and collaborating with colleagues across departments.

• Completed vocational training in business administration or a comparable commercial qualification

• Professional experience in a commercial environment and in customer service

• Experience in export business is an advantage

• Good IT skills, particularly in Microsoft Excel and Word

• Industry-specific experience is an advantage

• A committed and service-oriented personality who enjoys working with customers

• Strong communication and collaboration skills

• An independent, conscientious, goal-oriented, and structured approach to work

• A high level of motivation and initiative

• Strong team spirit

Why you will enjoy working here

You will join an international company where quality, innovation, and customer satisfaction are at the heart of what we do. We value teamwork, open communication, and professional development and believe that good customer service starts with strong collaboration within the company.

We also want to provide a working environment that supports flexibility, well-being, and a healthy work-life balance.

• One mobile working day per week

• Attractive additional benefits and bonus opportunities

• An international and collaborative working environment

• A strong focus on teamwork, respect, and open communication

• Varied responsibilities and direct contact with customers and colleagues

• Opportunities for professional and personal development

• A structured onboarding process to help you get started successfully

Our culture and way of working

Good customer service is a team effort. We support each other, share knowledge, and work closely across departments to find the best solutions for our customers.

At the same time, we value individual responsibility and initiative. You will have the freedom to organize your work independently while being part of a supportive team that works toward common goals.

Application process

If this sounds like a role where you could see yourself thriving, we would be happy to hear from you.

Please submit your application through our online recruitment system, including your CV and relevant application documents. We look forward to getting to know you.